- Customers informational support. - Problem solving. - Communication with hotels and suppliers (English) - Active work in CRM. - Remote work from home.

- Communication with partners and suppliers via phone and email.. - Special soft everyday use: as Fabricant, Dispetchersky uczet, CRM.

Informational support of Russian-speaking and English-speaking guests, solving out questions on the accommodation of guests, excursions sales, arrangement and carrying out transfers, cooperation with suppliers (hotels, transfer companys). Got an experience in high level service (VIP, FIT guests) in World famous destination (Santorini), every day coordination work with the office and suppliers (in english), information support and solving questions with english-speaking guests and colleagues from Greece, UK, Czech Republic, Israel, Romania). For the good results and well organized job In the middle of the season was trusted to coordinate job between russian speaking reps.

Prometheus Travel, Montenegro (incoming tour operator on the side of «Biblio Globus», «News Travel», «Solvex», «Intourist», «Russian Express» touristic companies...) Representative Representative in Bar-Ulcinj region. The feature of this position was that the season of 2013 was the first season for this region when incoming tourism got large volume of guests. Before 2013 there were only individual guests. Assuming this feature, reasonable work had to be done to provide the schemes of group transfers, excursions schedule, good sales level. Lots of cooperation with hotels and private villas. Informational support of more than 700 guests per month. The territory upon my service was rather large, so it required being mobile using the corporate car. Executing sales of company's services (excursions, rent-a-car, individual transfers, etc.), solving out the questions on accommodation, informational support of the clients, executing transfers.

"Smart Journeys"/Sita/Kuoni, incoming tour operator on the side of «Intourist», «Grand Tour Voyage», «Cox and Kings», «Russian Express», «News Travel», FIT clients in India, Goa. As for the chief representative: Staff recruitment, training, managing the schedule of personnel, quality service control, guiding reports, cooperation with indian office on providing transfers and excursions, analysis and weekly report for the main office. Completing research for combining new excursion programs and tours. Cooperation with hotel managers on solving out the questions with accommodation. Besides, I held the duties of representative. Job experience in Smart Journeys due to high freedom of action gave me the chance to develop organization skills, serching for a system, rationalization and automation of working process, negotiation skills, creative strategy. Holding contacts with the guests having different budgets and wishes - starting with guest of economy class hotels up to VIP guests (FIT, Cox&Kings). Experience in MICE and business tourism was gained. As the representative/excursion guide: carrying out transfers and excursion programs (historical and entertaining), excursion sales, guest service. After a season as a chief representative was rewarded with a individual tour to Delhi-Taj Mahal. After two years of successful work as a reprecentative was trusted to hold duties of chief representative. For the excellent sales was rewarded twise with a staying in 5 star hotel. All recommendations are available upon request.

Organizing meeting of the clients in the airport, executing transfers, sales of company’s services, solving out questions on accommodation. As the good sales level was shown I was rewarded with the tour to Israel from the side of the company.

Asistance in check-in/check out, solving out questions and requests of russian and english-speaking guests on accommodation and service, informational support on everything regarding the hotel, sales of hotel’s chargeable services.

Faculty of post-graduated training, interpreter (english)

Historical, museology, protection of monuments of cultural and historical importance, tourism