-analyze descriptive information, amenities and images on the clients official web-sites; -preparing properties in the system for the audits; -preparing list of questions for clarifying with clients; -performing audits and re-audits in the system; -updating and maintaining client information on websites as needed; -working with dashboard (scores of the sites, selecting sites for re-audits); -effective communicating with clients, colleges, support team; -daily reporting about the work progress.

Process emails, tickets in Zoho Desk Amazon, Etsy, eBay, web-site: Issue refunds Arrange replacements Manage returns Process "Customer Questions and Answers" Cancel orders Process reviews as a seller Process reviews as a customer Process feedback

• Development of projects methodical complexes: manuals, instructions, video tutorials and webinar recordings. • Software testing: functional testing, defects searching, making reports on a defect, monitoring the elimination of defects. • Full customer support: installing and configuration of software products, advising on 3CXPhone, Skype, Telegram, e-mail, solving problem situations. • Using a remote desktop support tool • Preparing and conducting presentations (using MS PowerPoint) • Conducting workshops and online webinars for training and advising clients (using Mirapolis, Webinar). • Planning and setting tasks for the developer, monitoring the timing of implementation. • Recognized as the best employee of the year in the company (2014) •remote work •QA courses (Exadel, Minsk, January-February 2021)

Faculty of Economics, manager economist

Exadel, Minsk